Bilingual IT Customer Support (Japanese/ English)

An IT services company is seeking Bilingual Customer Service Rep. IT related background/ experience is preferred but open to entry level candidate as well.

Location: Gardena, CA
Position: Bilingual Customer Service Rep. (Japanese/ English)
Status: Direct Hire
Salary range: $30K - $35K/yr.
Hours: Monday to Friday: 9:00AM - 5:00PM
Benefit: Medical, Dental, Vision, 401K, Vacation, Sick leave, National Holiday

Job Description:
Responds to 1st level service related customer inquiries
Trouble Shooting by Phone and email
Instructs network carriers to troubleshoots circuit outages and usability issues
Communicates with application service providers/ re sellers to respond to customer inquiries
Provides customers with remote instructions on the use of the computer & network application services
Escalates trouble tickets to the engineering team
Manage ongoing service Tickets and ensure the expected service levels
Other related duties
Job Requirements:
Bilingual in English and Japanese is a must
Educational background or experience in IT is a plus
Proficient in MS Word, Excel, Outlook
Willingness and ability to learn quickly
Able to work in team environment
Able to work over-time

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