Customer Service Representative/Logistics
Gardena, CA Gardena, CA Full-time Full-time $21 - $24 an hour $21 - $24 an hour 14 hours ago 14 hours ago 14 hours ago Overview The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service.
The CSR acts as a liaison between the customer and BYX, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner.
This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
Responsibilities Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment Check in all carriers for appointments and ensure quality and accuracy of process Accurate input and verification of merchandise receipts on a timely basis Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner Generating and retention of all required reporting for the customer and BYX Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.
Constant communication with warehouse to ensure customers demands are being met Qualifications Education/Experience High School Diploma or GED required.
Must have at least six (6) months of experience in a customer service role.
Experience with working with a warehouse management systems (WMS).
Knowledge, Skills and Abilities Strong communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Google Docs, Word, and Excel, are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Job Type:
Full-time Pay:
$21.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The CSR acts as a liaison between the customer and BYX, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner.
This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
Responsibilities Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment Check in all carriers for appointments and ensure quality and accuracy of process Accurate input and verification of merchandise receipts on a timely basis Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner Generating and retention of all required reporting for the customer and BYX Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.
Constant communication with warehouse to ensure customers demands are being met Qualifications Education/Experience High School Diploma or GED required.
Must have at least six (6) months of experience in a customer service role.
Experience with working with a warehouse management systems (WMS).
Knowledge, Skills and Abilities Strong communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Google Docs, Word, and Excel, are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Job Type:
Full-time Pay:
$21.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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