E-Commerce Brand Representative
Taos Taos Gardena, CA Gardena, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour We are a fast growing, privately owned footwear company committed to making high quality, comfortable and stylish shoes for women.
We are looking for a full time E-Commerce Brand Representative to service our online store.
Description:
As a brand representative, this person is responsible for delivering exceptional customer service.
As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness.
The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.
Responsibilities:
Deliver exceptional customer service and sales support via phone, email, online chat, social media, or anywhere else our customers engage with us Receive and answer customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, and general information Proactively engage website customers via chat to assist in order completion Inspect daily returns and issue refunds for unworn and salable merchandise Additional administrative support for E-Commerce team as necessary Department and Supervisor:
Traditionally a wholesale business, E-Commerce is the newest department focused on selling footwear directly to consumers for the first time in company history.
The E-Commerce Brand Representative position is a great opportunity to join an exciting development on a growth trajectory.
Our company is an equal opportunity employer.
Skills and
Qualifications:
Upbeat and positive attitude is required to perform this job Strong oral and written communication skills Ability to troubleshoot and resolve problems quickly, efficiently and creatively Exceptional organizational and time management skills Experience using email ticketing, CRM and Order Processing ERP systems (Shopify preferred) Familiar with using web based applications and web navigation Prior consumer goods, e-retail or retail experience is a plus Affinity for shoes and fashion 1-3 years prior full time customer service experience strongly preferred Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Overtime Ability to commute/relocate:
Gardena, CA 90248:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Customer service:
2 years (Preferred) Shopify:
1 year (Preferred) Work Location:
In person As a brand representative, this person is responsible for delivering exceptional customer service.
As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness.
The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for a full time E-Commerce Brand Representative to service our online store.
Description:
As a brand representative, this person is responsible for delivering exceptional customer service.
As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness.
The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.
Responsibilities:
Deliver exceptional customer service and sales support via phone, email, online chat, social media, or anywhere else our customers engage with us Receive and answer customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, and general information Proactively engage website customers via chat to assist in order completion Inspect daily returns and issue refunds for unworn and salable merchandise Additional administrative support for E-Commerce team as necessary Department and Supervisor:
Traditionally a wholesale business, E-Commerce is the newest department focused on selling footwear directly to consumers for the first time in company history.
The E-Commerce Brand Representative position is a great opportunity to join an exciting development on a growth trajectory.
Our company is an equal opportunity employer.
Skills and
Qualifications:
Upbeat and positive attitude is required to perform this job Strong oral and written communication skills Ability to troubleshoot and resolve problems quickly, efficiently and creatively Exceptional organizational and time management skills Experience using email ticketing, CRM and Order Processing ERP systems (Shopify preferred) Familiar with using web based applications and web navigation Prior consumer goods, e-retail or retail experience is a plus Affinity for shoes and fashion 1-3 years prior full time customer service experience strongly preferred Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Overtime Ability to commute/relocate:
Gardena, CA 90248:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Preferred)
Experience:
Customer service:
2 years (Preferred) Shopify:
1 year (Preferred) Work Location:
In person As a brand representative, this person is responsible for delivering exceptional customer service.
As the first point of contact with our customers, this position requires a high level of professionalism and conscientiousness.
The ideal candidate will be able to quickly develop an expert level of knowledge of E-Commerce operations, policies, and our products.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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