Online Customer Care Specialist
Genexus International Genexus International Gardena, CA Gardena, CA Full-time Full-time $21 - $23 an hour $21 - $23 an hour 13 hours ago 13 hours ago 13 hours ago Genexus International, based in Gardena, CA, oversees the marketing and expansion efforts of six clothing/fashion brands.
Responsibilities This person will be responsible for managing day-to-day website customer service responsibilities relating to website orders which includes:
? Navigating various e-commerce platforms and working closely with the marketing and order fulfillment team to ensure customer satisfaction ? Responding to customer calls, emails and voicemails regarding orders, returns, and shipment tracking ? Responding to customer comment on social media platform.
? Supporting web sales by assisting online customers with website navigation and order placement as needed ? Keeping records of customer interactions, transactions, comments and complaints ? Providing feedback on the efficiency of customer service process ? Ensuring customer satisfaction by providing professional customer support ? Assisting in creating policies and procedures ? Maintaining a positive, empathetic, and professional attitude toward customers at all times Qualifications ? Excellent communication ? Proficient writing, grammar and editing skills ? Familiarity with ecommerce website management tools Strong problem-solving skills and proactive in addressing potential issues.
Reliably commute or planning to relocate before starting work Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Flexible schedule Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities This person will be responsible for managing day-to-day website customer service responsibilities relating to website orders which includes:
? Navigating various e-commerce platforms and working closely with the marketing and order fulfillment team to ensure customer satisfaction ? Responding to customer calls, emails and voicemails regarding orders, returns, and shipment tracking ? Responding to customer comment on social media platform.
? Supporting web sales by assisting online customers with website navigation and order placement as needed ? Keeping records of customer interactions, transactions, comments and complaints ? Providing feedback on the efficiency of customer service process ? Ensuring customer satisfaction by providing professional customer support ? Assisting in creating policies and procedures ? Maintaining a positive, empathetic, and professional attitude toward customers at all times Qualifications ? Excellent communication ? Proficient writing, grammar and editing skills ? Familiarity with ecommerce website management tools Strong problem-solving skills and proactive in addressing potential issues.
Reliably commute or planning to relocate before starting work Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Flexible schedule Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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